Refunds for Nannies

Subject to the conditions below, if a permanent Employee leaves their employment within twelve weeks, the following refunds will be given provided that a suitable replacement cannot be found:

• 0-4 weeks - 75% refund

• 4-8 weeks - 50% refund

• 8-12 weeks - 25% refund

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Guarantee & Refund Policy for Nannies

A guarantee period for permanent placements covers the first twelve weeks of employment. Refunds are granted in the following circumstances:
(a) A full refund is available if an Applicant fails to take up employment.
(b) A refund will be granted when a Nanny leaves employment within twelve weeks.
(c) A refund will be granted only if the working conditions and original specification of the position have not changed.
(d) A refund will only be granted if the departure is due to change in personal circumstances of the Nanny and not that of the Client.
(e) All instances of termination of employment where a refund is claimed must be notified in writing to the Agency within three days of the termination of the employment. No claim for refund can be entertained by the Agency where payment has not been received in full by the Agency.